ORDER PROCESS

Workflow

1. Order - Select a suitable Tuning Package for select vehicle platforms currently supported

3. Hardware Shipping - when details are validated, we'll send the necessary hardware + instructions

4. Sync-up: Perform connection to the vehicle & sync with the APP (online connection required when syncing*)

5. Backup - The APP will perform an initial backup of your ECU ROM*

6. Select Tune - The APP will fetch a suitable tune for your VIN and the Tune Level assigned to your license, and you
receive calibration file through the APP. The tune can then be selected, and if applicable, it can be adjusted.

7. Flash - You flash the car remotely using the Self-Serve functionalities of the APP

8. Review - You will be able to observe how the vehicle feels and reacts to the new tune.
Included with all Stage 1 and 2 tunes are custom calibration adjustments by our team, for the first 3 months, for up to 3 times!
Users may contact us requesting that we review their setup and we'll perform custom tweaks according to their unique vehicle's scenario.
Once QA's and validated, a new update will then be available in the app to test out on the vehicle. The user then has 3 business days to validate and confirm they are satisfied with the new tune - if so, this concludes a first request - if not, we adjust the tune further for up to 3 times, or, if applicable or deemed more adequate to a customer's vehicle mods, we direct them to either move to a higher Tuning Package tier, to have their vehicle tuned through a professional Tuner via dyno-adjusted highly-custom tuning.


Included with every order are free lifetime updates to calibration files along with the option to restore to stock or any previous tune, any time.
We regularly analyze, fine-tune, polish all our existing calibrations, deploying revisions directly in the app when released.
We do not overwrite calibrations in-use by vehicles. New revisions replace older ones with a maximum of 3 available per vehicle, per account, at any given time. Internet access is required to sync the app to a user account and fetch new calibration updates, when available.

It is not recommended to use any third-party tune when tuning a vehicle using our platform. (including off-the-shelf OBD "tuning" devices), doing so can corrupt or brick your ECU, put a vehicle in limp mode, or damage a vehicle's electronics or engine components.

*If a vehicle is already tuned using another tuner's calibration, it is recommended to restore the ECU to stock. If not, the APP will provide
stock calibration aligned to your VIN along with a backup of your running calibration, when performing the backup of the ECU.

We welcome all members to send feedback!
It is a valuable collaborative way to help our team improve the continued calibration optimizations across the platforms we offer!